In order to follow current European ‘Good Distribution Practice’ guidelines, below is a description of the current returns policy that is in operation by Carephar.

For all issues regarding the return of goods, it is the responsibility of the customer to contact Carephar within 24 hours (one working day) after receipt of delivered goods, stating the discrepancy with the order

This includes FMD-related claims – if you choose not to verify goods for FMD compliance on receipt of the goods, no future (financial) claim can be made in regard to FMD non-compliance at a future date if it is outside the timeframe detailed above

We are now obliged under FMD rules to verify goods that are returned

We will reject returned goods that have been de-commissioned by customers in all circumstances (it will be important for customers to re-commission any goods, if they have decommissioned them, and to do so within the timeframe allowed under FMD rules before returning them to us – it is not possible for us to re-commission them)

For the return of damaged goods, please contact Carephar, who will arrange collection of goods free of charge, or refund postage for goods posted back.

For goods received, but not ordered, or extras, please contact Carephar who will arrange collection of the goods free of charge, or refund postage for goods posted back

In the event of a product recall, arrangements will be unique to the nature of the recall and will be announced when applicable

Credit will be issued only when received from the product licence holder

For goods ordered but either: i) the volume ordered is subsequently in excess of customer requirements ii) the price confirmed at the time of ordering is no longer acceptable and the customer wishes to return the goods, we reserve the right to impose a charge of €10

00 to cover transport and administration costs

In addition goods returned must be in their original condition so as to be re-saleable, and received back within five working days from original dispatch.

Customers should ensure that goods are packaged appropriately to prevent any damage during transit

In order to action a returns claim, it will be necessary to obtain a returns authorisation from a member of staff at Carephar

The name of the staff member and the date of authorisation should be retained in the event of a query

No authorisation is necessary for any general queries